Frequently Asked Questions (FAQs)
Q: How do I confirm my tour booking?
A: A reservation is officially confirmed upon receipt of an advance deposit (typically 30% to 50% of the total package cost), a completed booking registration form, and clear copies of your passport/ID.
Q: When is the final balance due?
A: For standard packages, the remaining balance must be paid at least 30 days prior to departure. For peak-season tours, luxury cruises, or specific international circuits, balance clearance is required up to 45 days prior.
Q: What happens if I pay late?
A: Failure to clear outstanding payments by the designated due date reserves lanzasuviaje the right to cancel your booking and retain applicable fees according to our cancellation policy.
Q: Can the quoted package rate change after booking?
A: Quoted rates involving foreign exchange (Forex) are subject to revision prior to final payment clearance in the event of major currency fluctuations, sudden fuel surcharges, or statutory tax hikes.
2. Cancellations & Refund Policy
Q: How do I submit a cancellation request?
A: All cancellation notices must be formally submitted in writing via email to support@lanzasuviaje.com. The cancellation date corresponds to the day written confirmation is received by our operations team.
Q: What are the cancellation fees for customized tour packages?
A: Cancellation fees depend on how far in advance notice is received: * 31 days or more before departure: Non-refundable deposit retained (or 10% total package cost + unrecoverable supplier fees). * 16 to 30 days before departure: 50% of total package cost. *0 to 15 days before departure: 100% of total package cost (No Refund). * No-Show or Early Departure: 100% of total package cost (No Refund).
Q: Are any booking components non-refundable regardless of notice?
A: Yes. Components such as non-refundable promotional hotel tariffs, festive holiday surcharges (Diwali, Christmas, New Year), wildlife/mountain permits, and private air/boat charters carry 100% immediate retention upon confirmation.
Q: How are flight and train ticket cancellations handled?
A: *Flight Tickets: Governed strictly by the respective airline’s fare rules. Company service/processing fees are non-refundable. *Train Bookings: Governed by official Indian Railways / IRCTC penalty slabs and processing timelines.
3. Itinerary Modifications & Amendments
Q: Can I change my itinerary after confirmation?
A: Modification requests (such as date changes, hotel upgrades, or segment shifts) are subject to live availability and supplier charges. An administrative fee of $50-$500 per amendment applies in addition to any price differentials imposed by suppliers.
Q: Can I transfer my booking to another person?
A: No. Confirmed reservations are strictly non-transferable due to identity policies enforced by airlines and hotels.
4. Passport, Visas & Health Guidelines
Q: What are the passport requirements for traveling?
A: Travelers are solely responsible for ensuring their passport is valid for at least 6 months beyond their scheduled return date, with sufficient blank visa pages.
Q: What happens if my visa is delayed or rejected?
A: Visa fees are non-refundable, and embassy delays or visa rejections do not exempt passengers from standard tour cancellation fee schedules.
Q: Is travel insurance mandatory?
A: We strongly advise all passengers to secure comprehensive international travel insurance covering medical emergencies, trip cancellations, lost baggage, and flight delays.
5. Liability & Legal Jurisdiction
Q: What happens in cases of extreme events or natural disasters (Force Majeure)?
A: Lanzasuviaje is not liable for delays, trip changes, or failures resulting from events beyond control, such as natural disasters, extreme weather, civil unrest, wars, border closures, strikes, or epidemic restrictions.
Q: What legal jurisdiction governs my booking agreement?
A: All terms are governed by the laws of India, under the exclusive jurisdiction of the courts in New Delhi, India.
Support & Contact Info
Company: Lanzasuviaje Address: Shahzadi Mandi, Agra-282001, India. General Enquiries: support@lanzasuviaje.com // +91-8439805314
