By confirming a booking or remitting a payment to Lanzasuviaje, the client agrees to be bound by the terms, conditions, and cancellation guidelines specified in this document.
1. BOOKING CONFIRMATION & PAYMENT SCHEDULE
* Booking deposit: A reservation is confirmed only upon receipt of an advance deposit (typically 30% to 50% of the total package cost), alongside a completed booking registration form and clear passport/ID copies.
* Balance clearance: The full remaining balance must be cleared at least 30 days prior to departure. For peak-season tours, luxury cruises, or specific international circuits, balance clearance may be required up to 45 days prior.
.Late payments: Failure to clear outstanding payments by the designated due date reserves the Company the right to cancel the booking and apply standard retention fees from the deposit held.
* Exchange rate adjustments: Quoted package rates involving foreign exchange (Forex) are subject to revision prior to final balance clearance in the event of major currency fluctuations, sudden fuel surcharges, or statutory tax hikes.
2. STANDARD CANCELLATION & REFUND POLICY
All cancellation notices must be formally communicated in writing via email to support@lanzasuviaje.com. The cancellation effective date corresponds to the day written confirmation is received by our operations team.
A. Customized Tour Packages
| NOTICE RECEIVED BEFORE DEPARTURE | RETENTION SLABS / CANCELLATION FEES ||—|—|| 31 days or more | Non-refundable deposit retained (or 10% total package cost + unrecoverable supplier fees) || 16 to 30 days | 50% of total package cost || 0 to 15 days | 100% of total package cost (No Refund) || No-Show or Early Departure | 100% of total package cost (No Refund) |Special Supplier Note: Certain components including non-refundable promotional hotel tariffs, festive holiday surcharge blocks (Christmas, New Year, Diwali), wildlife/mountain permits, and private air/boat charters carry 100% immediate retention upon confirmation regardless of cancellation notice timing.
B. Flight Tickets & Railway Bookings
* Flight Tickets: All airfare cancellations, date modifications, and refunds are governed strictly by the respective carrier’s fare rules. Company service and processing fees are non-refundable.
* Train Bookings: Railway ticket cancellations follow official Indian Railways/IRCTC penalty slabs and processing timelines.
3. CLIENT-INITIATED AMENDMENTS & MODIFICATIONS
* Itinerary Alterations: Post-confirmation modification requests (including date changes, hotel upgrades, or segment shifts) are subject to live availability and supplier amendment charges.
* Administrative Fee: A flat service charge of $50-$500 per amendment applies in addition to any direct cost differentials imposed by hotels, airlines, or DMCs.
* Non-Transferability: Confirmed reservations are strictly non-transferable to another individual due to airline and hotel identity policies.
4. PASSPORTS, VISAS & ENTRY DOCUMENTATION
* Passport Validity: Travelers are solely responsible for possessing a valid passport with at least 6 months validity remaining from their scheduled return date, containing adequate blank visa pages.
* Visa Processing Disclaimer: While the Company provides expert documentation support and visa guidance, the final decision to issue or decline a visa rests exclusively with the sovereign embassy/consulate.
* Visa Rejections or Delays: Visa application and administrative fees are non-refundable. Embassy delays or visa refusals do not exempt passengers from our standard tour package cancellation schedule.
5. MANDATORY TRAVEL INSURANCE & HEALTH GUIDELINES
* Comprehensive Insurance: We strongly advise all passengers to secure comprehensive international travel insurance covering medical emergencies, trip cancellations, lost baggage, and flight interruptions.
* Health & Immunization: Passengers must ensure compliance with health entry requirements, required vaccinations, or health declaration protocols mandated by destination authorities.
6. LIMITATION OF LIABILITY & FORCE MAJEURE
* Force Majeure: The Company shall not be held liable or responsible for performance failure, delays, or trip alterations caused by events beyond reasonable control—including acts of God, natural disasters, extreme weather, civil unrest, wars, border closures, strikes, or epidemic restrictions.
* Third-Party Vendors: The Company functions as an intermediary agent between clients and independent service providers (airlines, hoteliers, transport operators, DMCs). We assume no liability for personal injury, property loss, or service deficiencies caused by third-party suppliers.
7. GOVERNING LAW & LEGAL JURISDICTION
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to our services shall fall under the exclusive jurisdiction of the courts located in New Delhi, India.
OPERATIONS & CLAIMS OFFICE
Lanzasuviaje
Shahzadi Mandi, Agra-282001
Email: support@lanzasuviaje.com | Phone: +91 8439805314 | Web: www.lanzasuviaje.com
